We’re here to help.

Before you write

Lost your license key?

Search your inbox for “Snaptitle” or “Dodo Payments”; the key was sent to the email you used at checkout. Still can’t find it? Email us from that address and we will send it again.

Want a refund?

See the refund policy, then email us with your order email.

Snaptitle isn’t naming new screenshots

• Make sure Snaptitle is running: its icon should be in the menu bar.
• Check that it is watching the folder your screenshots save to.
• For the best names, turn on Apple Intelligence in System Settings.

Anything else

Most questions are answered in the FAQ. If yours isn’t, write to us. Please include your macOS version and, if you can, a screenshot of the problem.